The most likely cause of this problem is a Windows update that affects the functionality of our video software. This article will assist you in uninstalling it.
Uninstalling Windows Update KB2670838
There is a Windows update that is known to stop video from playing within the 4D software. To uninstall this follow the steps below:
- Press the 'Start' button and in the menu that appears type in 'Programs and Features'. You should get a menu item like the one below.
- This will open the programs and features dialog. From here click the link on the left hand side that says 'View Installed Updates'.
- In the list that appears you need to search for update labeled KB2670838.
Highlight this and click uninstall.
- Reboot your machine.