This is most likely caused by the iPad not being connected to the router inside your 4D kit box.
Ensure you are connected to the WiFi included with your kit.
Close the software and try opening it again once the WiFi is connected.
If you are still having problems, turn the equipment off and try again.
For more troubleshooting, see the video below.
14) Troubleshooting from 4D Group on Vimeo.
To access more video tutorials create a login on zendesk.
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